Class 12 Business Studies Chapter 12 Consumer Protection MCQ Questions with Answer

Class 12 Consumer Protection MCQ is one of the best strategies to prepare for the CBSE Class 12 Board exam. If you want to complete a grasp concept or work on one’s score, there is no method except constant practice. Students can improve their speed and accuracy by doing more MCQ on Consumer Protection Class 12 PDF which will help them all through their board test.

Consumer Protection Class 12 MCQ Questions with Answer

Business Studies Class 12 MCQ with answers are given here for Chapter 12 Consumer Protection These MCQs are based on the latest CBSE board syllabus and relate to the latest Class 12 Business Studies syllabus. By Solving these Class 12 MCQs, you will be able to analyze all of the concepts quickly in the chapter and get ready for the Class 12 Annual exam.

Learn Consumer Protection Class 12 MCQ PDF with answers according to the latest CBSE and NCERT syllabus. Students should prepare for the examination by solving CBSE MCQ on Consumer Protection Class 12 PDF with answers given below.

Question 1. Who, of the following, cannot be considered a consumer?
(a) A person who buys things to further sell them consideration.
(b) A person who gets things without consideration.
(c) A person who uses things without the permission of the purchasers.
(d) All the above

Question 2. Who of the following cannot file a complaint?
(a) Individual consumer
(b) Consumer association that has not been recognised
(c) Central government
(d) State government

Question 3. To provide protection to the consumers against the improper behaviour of the producers and sellers is called ________ .
(a) Consumers Protection Act
(b) Consumer Protection
(c) Consumer Welfare
(d) Consumer Education

Question 4. A producer of Surajmukhi claimed in an advertisement in a national newspaper that his product has large amount of vitamins, Minerals and Proteins. However, tests indicated that it was a false claim. Whose example is this?
(a) Exploitation of consumer
(b) Welfare of consumer
(c) Information for consumer
(d) None of these

Question 5. The consumer organisations collect the samples of the products for ________ .
(a) Sell them
(b) Check them
(c) Get bribe from the sellers
(d) Distribute them among the poor

Question 6. ________ broadcasts the programme ‘Apne Adhikar’ with reference to consumer protection?
(a) All India Radio
(b) Doordarshan
(c) Advertising Agency
(d) All of these

Question 7. Which of the following happens to be a feature of the Consumer Protection Act?
(a) Coverage of items
(b) Coverage of sectors
(c) Compensatory nature of provisions
(d) All of these

Question 8. Which of the following is a consumer organisation?
(a) Common Cause, New Delhi
(b) Voice, New Delhi
(c) Consumer Forum, Udipi
(d) All of these

Question 9. When a single consumer fails to get his rights protected, he seeks the help of ________ .
(a) Trade Union
(b) Consumer Association
(c) Labour Union
(d) None of the above

Question 10. Supplying wrong bills by the Electricity and Telephone Departments exemplifies which of the following?
(a) Deficiency of services
(b) Defective things
(c) Charging more price
(d) Unfair trade practice

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Question 11. Consumer organisations are making efforts to ________ their number.
(a) Increase
(b) Decrease
(c) Stabilise
(d) None of the above

Question 12. Under the amended Consumer Protection Act, 1993 the time limit for filing a complaint has been limited to a period of ________ year.
(a) Two
(b) Three
(c) Four
(d) Five

Question 13. ________ is not a part of the three tier judicial machinery?
(a) Tehsil Forum
(b) District Forum
(c) State Commission
(d) National Commission

Question 14. ________ is an example of the unfair trade practice?
(a) Hoarding
(b) Issuing a gift scheme
(c) Not observing prescribed standards
(d) All of these

Question 15. Don’t purchase in haste’, this is an important ________ of the consumer.
(a) Responsibility
(b) Right
(c) Act
(d) All the above

Question 16. Which of the following is a basis for a complaint?
(a) Defective things
(b) Deficiency in service
(c) Charging more price
(d) All of these

Question 17. Which of the following Acts is related to the Consumer’s protection?
(a) Consumer Protection Act, 1986
(b) Indian Companies Act, 1956
(c) Indian Partnership Act
(d) Indian Contract Act

Question 18. Disputes of ________ amount are settled at the level of District Forum?
(a) Upto rupees ten lakh
(b) Upto rupees thirty lakh
(c) Upto rupees fifty lakh
(d) Upto rupees twenty lakh

Question 19. Which of the following is not a part of the three-tier grievance redressal machinery?
(a) International Commission
(b) National Commission
(c) State Commission
(d) District Forum

Question 20. Which of the following is not the example of unfair trade practice?
(a) Wrong information about goods/services.
(b) Compelling consumers to buy gas stove while getting gas connection.
(c) Not observing prescribed standards.
(d) Indulging in hoarding

 Fill In The Blanks :

Question 1. An order passed by the National Commission is appealable before the ______________. 

Question 2. ________________ is the apex institution under the Consumer Protection Act, 2019. 

Question 3. The National Commission has the jurisdiction to entertain complaints where the value of the goods or services paid as consideration exceeds _______________.

Question 4. Every complaint must be disposed off within ______________ from the date of receipt of notice by opposite party where the complaint does not require analysis or testing of commodities and within ______________ if it requires analysis or testing of commodities. 

Question 5. Each State Commission shall consist of ________________. (Complete the sentence).

Question 6. “Consumer means any person who buys any goods or hires/avails any services for a consideration which has been paid or promised or partly paid and partly promised__________” The expressions “buys any goods” and “hires/avails any services” includes offline transactions only. True/False? Give reason. 

Question 7. Any person aggrieved by an order made by the District Commission on the grounds of facts or law within a period of ______________ from the date of the order.

Question 8. Each District Commission consists of _______________. (Complete the sentence) .

Question 9. Each National Commission shall consist of ________________. (Complete the sentence) .

Question 10. The State Commission has the jurisdiction to entertain complaints where the value of the goods or services paid as consideration, exceeds ________________ but does not exceed _______________. 

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